Shipping

We ship orders each business day via USPS. During high volume times, order may take up to two business days to ship. All orders ship USPS Ground Advantage unless Priority Mail was selected during checkout. In some cases a signature upon receipt is required.

We are not responsible for any customs duties payable on International Orders. Kindly check import duties before ordering if you are located outside of USA.

If a parcel is refused by you and returned to us, we will issue a refund for the products in the parcel. Postage is not refundable in this instance.

Returns

Please email us for a return authorization number within 30 days of purchase.

Returned items must be in re-saleable condition, in original packaging and free from defect.

We make every effort to accurately pick and check your order before it leaves our warehouse. If however we have mis-shipped an item please contact us  and we’ll arrange to ship you the correct item right away and provide a postage label to return the mis-shipped item.

Products must be in their original condition, count, weight and packaging. We do not accept returns on the following products: 

• Opened pre-packaged or bulk products
• Items which were discontinued at the time of purchase (clearance items)
• Partially returned items (for instance, returning 2 of 3 clasps when the original pack contained 3 clasps)

For a discretionary returns, the original postage will be withheld.  Should the purchase previously qualified for free shipping, a restocking fee will be applied to cover the original shipping fee.

RESELLING – Customers shall not, directly or indirectly, including through any agents, distribute, market, sell or solicit items ordered from Beads Direct USA on any of the Amazon selling platforms, including, but not limited to, Amazon.com, Amazon.ca, and Amazaon.co.uk. Customer further agrees not to distribute, market, or sell items ordered from Beads Direct USA to any person if the Customer has any reason to believe that products will be sold by such person, directly or indirectly, on any Amazon selling platform.

Beads Direct USA accepts the following payment methods:

• Credit Card: Visa, MasterCard, Discover, American Express. Credit cards are processed through Authorize.net via secure checkout.
• PayPal: Shop easily online without having to enter your credit card details on the website. To register for a PayPal account, visit the website paypal.com.